Privacy policy

More details about your data

The new General Regulation on Data Protection (RGPD) changes the so-called “Informatique et Libertés” law.
This regulation governs the use and security of your personal data and aims to ensure better protection.

Use of personal data

With this new framework, we collect data in a more transparent way. This section sets out how we collect it, and how we use it. This enables us to offer you products and services tailored to your needs.

Carea transparency

With this new regulation, CAREA is reinforcing its personal data protection charter for individuals (customers, prospects, suppliers, etc.).
CAREA constantly pays particular attention to the respect and confidentiality of your data. The strengthening of security through a new European regulation reinforces our approach and reaffirms our commitment.

How is your data collected, stored and processed?

What data do we collect?

The data we collect or hold about you has been collected directly from you. We may also collect information about you when you interact with us, for example when you call us.
– The data you provide to us may for example concern:
– information relating to your identity such as your surname, first name, gender;
– your contact details such as your postal address, e-mail address, telephone numbers.

How do we use your data?

We collect and process information about you for a variety of purposes, including:
– to provide you with products and services;
– to gather information from the analysis of your data (which product you bought, when…)
– to improve the quality of our products by analyzing your product reviews;
– to keep track of our exchanges with you (by e-mail or any other type of communication);
– to prevent or detect any risk of fraud;
– to ensure the continuity of our services;
– to correspond with any party involved, such as carriers for example.

Marketing

Your personal data may be processed in order to promote our products and services. With your consent, we may send you commercial messages (e.g. newsletters) containing information about our products and services.

You may withdraw your consent to the use of your data for the sending of our newsletter at any time when using our site via the address: rgpd @ carea-facade.com.

How long do we keep them?

We will retain your data for as long as you use our services and platforms. We may also retain it even if you decide to stop using our services or platforms, in particular to comply with applicable legislation, to defend our interests or to enforce our rights. We will keep it within the legal limits depending on the type of data; when we no longer need it, we will destroy it securely in accordance with our internal policy or make it completely anonymous.
The contact details of a customer or prospect who does not respond to any solicitation for 3 years will be deleted.

Your rights

You have the following rights with regard to your personal data:
– right of access to data (subject to proof of identity),
– right to rectification of data,
– right to erasure of information concerning her under the conditions set out in Article 17 of the General Data Protection Regulation,
– right to limitation of processing,
– right to define general and specific directives defining how she intends these rights to be exercised after her death.
– You also have the right to object to the processing of your personal data.

Finally, if necessary, you can lodge a complaint with the CNIL by mail or telephone (information available here).

You may exercise these rights by providing proof of your identity and contacting the Data Protection Officer by e-mail at rgpd @ carea-facade.com.

How do we ensure the security of your data?

We implement technical and organizational measures to protect your data. We require our staff to comply with strict security and information protection standards.

Cookies

Carea uses cookies⁽¹⁾ which are stored on the user’s computer and make it possible to analyze the user’s use of the website and to recognize the user on subsequent visits. The information gathered enables Carea to analyze the structure and usage patterns of its websites. In this way, Carea can continuously optimize its sites by improving their content or personalization and simplifying their use. In addition, Carea can personalize the display of the site and better adapt its offer to the needs of a given user.
The information recorded in Carea’s cookies is not associated with any personal information concerning the user (name, address, etc.). Without the user’s express consent, Carea will not associate the information recorded in its cookies with any personal information concerning the user (name, address, etc.).
Carea uses session cookies and permanent cookies(1). Session cookies are deleted when the user leaves the site. Permanent cookies are stored for up to two years. They are then automatically deleted.

Carea sites use the Matomo analytics solution.

You may object to the tracking of your browsing on this website. This will protect your privacy, but will also prevent the owner from learning about your actions and creating a better experience for you and other users. You are not excluded. Uncheck this box to exclude yourself.

The Carea website uses Google Analytics, a web analysis service provided by Google Inc (hereinafter referred to as “Google”). Google Analytics also uses “cookies”, which are stored on the user’s computer and enable analysis of the user’s use of the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Carea will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or to third parties who process the information on Google’s behalf.
By using this website, you consent to the processing of data about you by Carea and Google in the manner and for the purposes set out above.
Most browsers are initially set up to accept cookies. Users can enable or disable temporary and permanent cookies in the security settings, independently of each other. If the user disables cookies, some Carea web pages may no longer be available, and some pages may no longer appear correctly. Users can also delete cookies manually in their browser.

(1): A “cookie” is a small data file that is stored by a supplier on the user’s computer when the user surfs the supplier’s site. A cookie can only contain information that the provider itself transmits to the user’s computer; it is impossible to read the user’s private data from a cookie. When a user accepts a supplier’s cookie, the supplier has no access to the user’s personal information, but can identify the user’s computer by means of the cookie.Privacy policy